Before Making a Return Request
NOTE: If you want to return the items, please contact us first as soon as possible, we will assist you to return items and give you a refund after we received the return items.
For any reason if you would like to cancel your order while order is under shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international custom clearance, and local and international shipping carriers and agencies.
If you refuse to take delivery package from postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.
Items that can be returned/refunded or exchanged within the warranty* follow the criteria as below:
- Faulty items damaged/broken, or soiled upon arrival.
- Items received in the incorrect size/color.
Items that can be returned/refunded or exchanged within 15 days of receiving must follow the criteria as below:
(Note: In this situation, we will not be responsible for the return shipping cost.)
- Items have not met your expectation.
- Items are unwashed, unworn, unused, with tags and unaltered.
For items with no quality issue, please ensure the returned items are unused and in the original packing. All return requests must be authorized by our customer service team before shipping to our returned address. Our team will not be able to process any returned items without a product return form.
We cannot accept returns in the following conditions:
- The items has been received more than 15 days.
- Washed, worn, used, tag-removed or misused items.
Return address & refunds
Return address: You will need to send your returning products to our warehouse in China. Please always Contact Us prior to returning the items by submitting a ticket to obtain a Product Return Form with the related returns address. Please DON'T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.
Refunds: The refund will be issued to your PayPal account.